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Shipping, Returns & Environment

Shipping: As we are a small family run business we do our best to get your orders out on time, during busy periods it may take a little longer although if this is the case you will always be notified of any delays. We also strive to offer you the best possible postal services to enable a smoother shopping experience. 

At the moment, our dispatch time is 1 – 2 working days.

*These shipping times are standard unless advised otherwise or on Bank Holidays where delays may occur*

Shipping is calculated based on the total weight of your order. Due to experiencing delays with standard services from Royal Mail we now only offer a Tracked 48 service for parcels weighing 0-2kg. This allows us to offer an overall improved service to our customers as full tracking is available with this service. Parcels exceeding 2kg have the option of Royal Mail Second Class or 1-3 Day DPD Delivery. 

Returns:

Food items cannot be returned.

Returns for grooming and other products will be accepted for 30 days from the date of purchase. Items must be returned unused and in their original packaging to be eligible for a refund. We reserve the right to deny a refund if we receive the item in any lesser condition that the one it was received in. 

If you wish to return an item, please contact us at http://www.pawfectnature.co.uk/contact-us/ 

All return postage costs are paid for by you (the customer) unless the item(s) are faulty or damaged. Responsibility of the risk of loss or damage in the postage of returned times lies with you (the customer).In cases of faulty or damaged item(s) please contact us at (email)with photographs of the faults/damages.

Refunds:


Please allow up to 10 working days, from the day we receive your returned item(s), for your refund to be processed. A confirmation email will be sent once the return has been processed. 

Order Cancellation:

If you wish to cancel your order, please contact us as soon as possible at hello@pawfectnature.co.uk ; orders that are not cancelled before dispatch will be ineligible for cancellation and must instead follow the returns procedure.

Ethical & Environment:

We love nature! And we know its Pawfect!

The protection of the environment is important to us, we have a responsibility as a business (and as a community) to reduce the carbon footprint and the impact on the earths ecosystems and so we operate as an eco-friendly business to promote a better world for our pets, us and future generations.

All of our packaging (including our labels) is biodegradable or recyclable, we encourage customers to re-use aluminium bottles or pop items in recycling bins where appropriate. We can safely say we don’t use any plastic!! 

We love dogs, ours and yours! Our ingredients for our grooming products are certified organic by the Soil Association therefore are sustainably and ethically sourced, making them safer and more effective for your pets whilst protecting wildlife and biodiversity in the process. Our toys are handmade from natural rope fibres that are untreated, unbleached and chemical free. By using our hands instead of machinery to produce our products, we ensure they are made with love, for your pet, you and the environment. Our rope toys are also 100% biodegradable and can be added to your compost heap when no longer used.

Our products are 100% cruelty free. Our ingredients are organic and do not contain chemicals, GMO’s, parabens, pthalates or artificial colours and fragrances that are handmade and tested on us!

Our suppliers for all our materials for our products are based in the UK, we support local businesses throughout our whole operation and further respect local communities by giving back through our charity commitment as we feel support and love are important in a struggling world.

At Pawfect Nature we choose LIFE! Life for your pet, life for us, and life for the environment. We also go that extra mile to help global reforestation through monthly donations to One Tree Planted.